Guests & Rooms
- Arriving guests will be provided with sanitizers and the reception area will be disinfected frequently.
- Additional measures have been introduced at check-in to maintain distancing with clearly visible information on safe distances through floor markings.
- In-room deep cleaning practices in accordance to EODY instructions using Covid-free certified products and cleaning in high temperatures of all bedding.
- The hotel will provide each staff member with personal protective equipment (masks, gloves)
- Frequent disinfection of all public areas and high-touch spaces during the day.
- Increased cleaning and focusing on high-touch areas like associate entrances, laundry rooms and staff offices.
- Use of steam cleaners for disinfection of fabric surfaces.
- Installation of antiseptic liquids in each room, elimination of daily change of clothing and towels, of the evening preparation only upon guest request.
- Extending the time between check out and new customer entry into the room.
Trained Staff
Food Safety Standards
- Educational programs by the Dodecanese Chamber & on site training of all staff members on hygiene protocols and management of potential incidents.
- Every staff member will be aware of how the Covid-19 virus is transmitted; be able to provide information to guests and will comply to the hygiene and safety protocols (hand cleaning, keeping distance etc).
Food Safety Standards
- All restaurant and bar seating areas will comply with government’s social distancing measures.
- All employees in the kitchen will use personal protection equipment (masks, gloves, sanitation products).
- Management and cleaning of all groceries will take place following the strict guidelines issued by HACCP.
Medical Support for Guests
- According to official government notice, Santa Helena Hotel has:
- Appointed doctor near the premises.
- Official representative for Covid-19 related incidents and health & safety procedures.
- Direct communication with Rhodes hospital.
- Covid-19 incident book (incidents & implemented measures)
At the moment, we are closely monitoring the situation and we are preparing to welcome you safely.
For more details please you may also contact us : info@santahelenahotel.gr
